Privacy and data handling
Privacy policy for Bristol & Bath Exterior Solutions
How Bristol & Bath Exterior Solutions collects, uses, stores and protects personal information when someone visits the website, requests a quote or contacts the business.
Privacy and data handling
This privacy policy explains what information Bristol & Bath Exterior Solutions may collect, how that information is used, when it may be shared and what rights individuals may have in relation to their personal data. It applies to website enquiries, phone calls, emails, WhatsApp messages, photo-based quote requests and other direct contact about our services.
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Who this policy applies to
This policy applies to visitors to the website, people who request quotes, existing customers, commercial contacts, landlords, property managers and anyone else who contacts Bristol & Bath Exterior Solutions about exterior cleaning services in Bristol, Bath and nearby areas.
What information may be collected
The information collected may include names, phone numbers, email addresses, property addresses, job details, photos of the areas needing attention, preferred contact method and any other information voluntarily provided when requesting a quote or discussing a job. Technical data such as page path, referrer and campaign details may also be collected so enquiries can be understood and responded to properly.
How information is used
Personal information is used to respond to enquiries, prepare quotations, arrange site visits, schedule work, provide updates, keep basic job records, improve the website and protect the business against misuse or fraudulent activity. Information is not collected for irrelevant marketing lists or sold to third parties.
Lawful basis
Where Bristol & Bath Exterior Solutions responds to a quote request or service enquiry, personal data is generally processed because it is necessary to take steps before entering into a contract or because there is a legitimate business interest in responding to genuine enquiries, managing work and maintaining business records.
Sharing information
Information is only shared where reasonably necessary, for example with software providers used to run the website, email or enquiry systems, with insurers or professional advisers if needed, or where the law requires it. Data is not sold. If commercial documentation is required for a site, only the relevant information needed to support that process is shared.
How long information is kept
Enquiry and customer information is kept only for as long as it is reasonably needed for quoting, customer service, tax or accounting records, insurance matters, legal obligations or legitimate business administration. Data that is no longer needed should be deleted or securely removed within a reasonable period.
Your rights
Depending on the circumstances, individuals may have rights to request access to their personal information, ask for inaccurate information to be corrected, request deletion, object to certain processing or ask for processing to be restricted. Anyone wishing to exercise those rights should contact the business directly using the details on the contact page.
Cookies and website analytics
The website may use essential technical tools and basic analytics to understand which pages are being visited and which enquiries are being generated. Those tools help improve the site, understand local demand and respond to enquiries more effectively. If additional tracking, advertising or third-party marketing tools are introduced later, this policy should be updated so that is made clear.
Contact about privacy matters
Questions about this privacy policy or any request relating to personal information can be made through the usual business contact routes shown on the website. The business will aim to respond within a reasonable time.
2 core cities
Bristol and Bath at the heart of the coverage
15+ services
Domestic, commercial and specialist exterior work
3 quote routes
Phone, WhatsApp photos and a guided contact form